Whether working in a building society, advising on financial matters; in a visitor centre, recommending day excursions; or offering advice as a support worker with social services the possibilities are considerable in this growing field, and an Advice and Guidance qualification will help your CV if you want to be involved and grow your career.

No matter what type of organisation you work for, you'll learn about its core values, services and procedures, which will help you to assist customers. You could be providing advice and guidance face-to-face, or over the phone on one of the 1,500 different advice lines in the country.

You'll need good communication skills and even better listening abilities. You'll also need a thorough understanding of your specialist subject so you can confidently explain things to others to help them fully understand the options available to them.

1. Key Skills

• Application of Number - Level 1/2
• Communication - Level 2/3

The key skills below are embedded in the NVQ Level 2 and do not need to be separately certificated

• Working with others - Level 2/3
• Improve own Learning & Performance - Level 1/3
• Problem Solving - Level 1/3

2. Employer Rights & Responsibilities

The nine target areas of Employment Responsibilities and Rights must be covered by a combination of induction and independent research carried out by the apprentice guided by the learning provider. This should be recorded in a log book which may be independently devised or obtained from ENTO. The logbook must be available for inspection prior to the apprenticeship completion certificate being awarded. Employment Responsibilities and Rights are covered to some extent by the NVQ. The Employment Rights and Responsibilities component of this framework meets the national minimum requirements

3. NVQ 2/3 in Advice and Guidance